DELIVERY AND RETURNS

DELIVERY INFORMATION

UK STANDARD DELIVERY 

 

Free on orders over £60

£2.95 on orders less than £60

Please allow up to 5 working days to receive your order

UK SIGNED FOR DELIVERY

Free on orders over £100

£4.55 on orders less than £100

Please allow up to 5 working days to receive your order

RETURN AND EXCHANGE POLICY

 

You can return unwanted items within 14 days of the delivery date.

PLEASE NOTE: You cannot return the replacement items that been sent out to you.

 

Items must be returned in their original condition and packaging, with tags still attached. 

 

Please also include your details, such as your name, order number, address, the reason for the return and a choice of a refund or an exchange on the return/exchange card provided. If you are choosing an exchange, please note that you can only exchange for a different colour or size of the same item. Please also include the name, size and colour of the item you want to exchange for. 

 

PLEASE NOTE that if you choose a refund option, we do not refund the delivery fee. 

 

If you received an item that is damaged, you must notify us within 24 hours and send us some proof. You will need to send the item back to us within 14 days of the delivery date to get your full refund or exchange.

 

PLEASE NOTE that if you returned a damaged item without emailing us about it first, we won't be able to issue a refund or an exchange.

 

To notify us about a damaged item please email us on:

info@bamseboutique.co.uk

LOST PARCELS: Bamse Boutique is not liable for any parcels lost when in transit to you or lost by a courier on delivery and will not take any responsibility for refunding/replacing lost goods. To make sure your parcel gets delivered to you safely, please choose a more expensive delivery option at the checkout which will require a signature. 

 

IMPORTANT INFORMATION: Bamse Boutique will not cover the costs of a return and is not liable for any parcels that may go missing when sent back to us. We advise sending your parcel back with Hermes courier services or Royal Mail tracked or Royal Mail Signed For delivery, and to make sure you keep your proof of postage. 

 

All returns to be sent to:

Bamse Boutique

43 Simpson Street

Hapton, Burnley

BB12 7LJ

 

 

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© 2020 by Allaire Ventures Ltd trading as Bamse Boutique

Company Number 11623994